Posted by

Barry Siskind

Community Manager

I recently had a problem with my computer. It seemed that for some unexplainable reason my system kicked out the software for my printer. Being the klutz that I am, I called for help…not the manufacturer but a company the manufacturer uses to solve challenges like mine. I ended up buying a subscription for $ 139.00 that gives me unlimited access to technical help for the next twelve months.

After a forty-five minute phone call my printer is back in action and I can sleep at night.

In an industry where something always seems to be going wrong it makes sense to outsource this type of customer service.

The exhibition industry is haunted by Murphy’s Law. If it weren’t for last minute exhibitor problems organizers would have a much easier time herding exhibitors into place and getting them ready for the opening bell.

But we don’t have someone available 24/7 to help exhibitors through the nightmare of details they face…. or, should we?